Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 6, 2026

OpenTruck, LLC (“OpenTruck,” “we,” “us,” or “our”) operates the OpenTruck mobile application and website (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using OpenTruck, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

Account Information
When you create an account, we collect:

• Name
• Email address
• Phone number
• Password (stored securely)

Payment Information (Truck Owners Only)
If you subscribe to our paid service as a truck owner, we collect payment information through our third-party payment processor, Stripe. We do not store your complete payment card details on our servers.

Content You Create

• Customer Reviews: Reviews you post about food trucks are public and visible to other users.
• Truck Owner Content: Photos and schedule information you upload as a truck owner are public and visible to other users.

1.2 Information We Collect Automatically

Location Data

• We collect your precise GPS location only when the app is open and only if you grant us permission.
• You can use the app without enabling location services, though some features may be limited.
• For Customers: We do not store your location history. Location is used only to show nearby trucks.
• For Truck Owners: We store the locations you add for your truck events and schedule.

Device and Usage Information
We collect information about your device and how you use the Service:

• Device type and operating system
• IP address
• App usage data (features used, time spent)
• Crash reports and error logs

Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Create and manage your account, display food truck locations and schedules, process payments for truck owners
• Send Notifications: Send push notifications about truck locations, schedules, and updates (you can disable these in your device settings)
• Communicate with You: Send service-related emails, respond to your questions, send marketing emails (you can opt out)
• Improve the Service: Analyze usage patterns, fix bugs, develop new features
• Ensure Security: Detect and prevent fraud, abuse, and security issues
• Comply with Legal Obligations: Respond to legal requests and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information to third parties.

3.1 Public Information

The following information is public and visible to other users:

• Customer reviews
• Truck owner profiles, photos, and schedules

3.2 Service Providers

We share information with third-party service providers who help us operate the Service:

• OneSignal: Push notifications and email delivery
• Stripe: Payment processing for truck owner subscriptions
• Apple Maps: Mapping and location services
• Resend: Email delivery
• Supabase: Database and authentication services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Requests from government authorities
• Situations involving potential threats to safety
• Protection of our rights and property

3.4 Business Transfers

If OpenTruck is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Your Privacy Rights

4.1 Access and Correction

You can access and update your account information at any time through the app settings.

4.2 Account Deletion

You can delete your account at any time through the app settings or by contacting us. When you delete your account:

• Your personal information will be deleted within 30 days
• Public content (reviews, truck photos) may remain visible but will be anonymized
• Some information may be retained as required by law or for legitimate business purposes (e.g., payment records)

4.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking “unsubscribe” at the bottom of any marketing email
• Changing your preferences in the app settings

You will still receive service-related communications (e.g., account notifications, security alerts).

4.4 Location Permissions

You can disable location access at any time through your device settings. This may limit some app features.

4.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at [privacy email – see below].

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our database and authentication services are provided by Supabase, which implements industry-standard security practices.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete your personal information within 30 days, except where we must retain information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud and abuse

7. Children’s Privacy

OpenTruck is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us.

8. International Users

OpenTruck is based in the United States and the Service is governed by U.S. law. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email to the address associated with your account. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

OpenTruck, LLC
9104 Paula Dr.
Semmes, AL 36575
Email: [Insert privacy contact email]

For California residents exercising CCPA rights, please use the same contact information above and include “California Privacy Rights Request” in the subject line.

12. Summary of Key Points

• We collect name, email, phone number, and location (when app is open)
• We do not sell your data
• Customer location is not shared with truck owners
• Reviews and truck content are public
• You can delete your account at any time
• Data is deleted within 30 days of account deletion
• Minimum age is 13
• You can opt out of marketing emails anytime